Yes. Many Galassia pieces can be customised by metal, diamond type, stone quality, proportion, and finishing. Fully bespoke orders begin with a consultation and move through design approval before production.

Certification depends on the selected diamond and design. Where applicable, diamonds may be accompanied by GIA, IGI, or equivalent documentation. We also guide clients through grading, authenticity, and supporting paperwork.

Store pieces separately, avoid harsh chemicals, remove jewellery during intense activity, and clean gently with a soft cloth. We recommend periodic professional checks for stone security and finishing.

Ready pieces and made-to-order jewels follow different timelines. Custom or bespoke pieces usually require additional time for design, CAD, approval, setting, polishing, quality control, and secure delivery.

Available payment methods are shown at checkout. For bespoke or high-value orders, our team can confirm payment stages and order confirmation requirements during consultation.

Eligibility depends on whether the piece is ready-to-ship, made-to-order, customised, or bespoke. Customised and bespoke jewellery may not be eligible for standard returns once production has begun.

Yes. For sizing, certification, customisation, or high-value purchase guidance, we recommend contacting the Galassia team before checkout so every detail is clear.